Claims

We’ve made filing your claim a whole lot easier.

There are few things you dread as much as filing an insurance claim. Until now. Diamond Kote offers easy online submissions to make this experience as hassle-free as possible. Now you have a little more time for everything else you’d rather be doing.

File your claim online

Submit your claim electronically from almost any device.

Complaints Policy & Progress

At Diamond Kote, we are committed to providing the best customer experience. While we strive to resolve our customers concerns as quickly and efficiently as possible, we know sometimes there are issues that need a little extra care. We are committed to working with you to find a resolution.

Contact Our Complaints Department in Writing

If you are not satisfied with the resolution provided by our Customer Service Manager, please contact our Complaints Department in writing.

For complaints regarding claims services, please email us at dk@serviceplan.ca.

We will acknowledge receipt of your complaint and reply to you in writing within 90 calendar days.

Call a Customer Service Representative

Call our Customer Service team to discuss your concern. They will be happy to help you out.

For complaints regarding claims services, contact us from Monday to Friday 7:00 am-5:30 pm (Mountain Standard Time) at 1-800-663-1708.

If you are not satisfied with the resolution provided by our Customer Service team member, ask to speak with a Manager. Our Managers will do everything they can to understand and address the issue.

Contact the Diamond Kote Complaints Officer in Writing

If, after receiving a written response from our Complaints Department your complaint has still not been addressed to your satisfaction, you can forward your complaint to complaintsofficer@diamondkote.com

Our Complaints Officer is committed to ensuring the fair treatment of complaints related to the products and services we provide.